Refund Policy

1. A refund will be made in the same currency and to the same account and/or credit card from which the funds were originally deposited. The Company is entitled to cancel the refund request within 5 working days if a Client fails to provide the Company with bank details for a refund by bank transfer. This must be an official document bearing the stamp and logo of the Customer’s bank. The official document must include the following information: IBAN/account number, SWIFT/BIC; routing number (if applicable), Customer name, bank name and address;
2. The Company may charge a commission on deposits to the trading account and refunds to the client, including the cost of electronic transfers in favour of the client. Depending on the payment solution, the fee will be between 25 and 50 euros for each bank transfer. The fees mentioned will be deducted from the bank transfer.
3. Requests for reimbursement must be submitted via the Company’s website. The Company is not obliged to process refund requests submitted by any other means.
4. In the event of a refund request made by the Client, the Company will transfer the amount requested (less transfer costs, if any) within seven (7) working days following the day on which the Client was identified by the Company as being subject to the Margin, requirements, as defined by the Company, in their entirety.

5. The Company is authorised to cancel the Customer’s request for reimbursement if, at the Company’s discretion:

a) the remaining balance (after repayment) is not sufficient to guarantee the transactions opened on the trading account;
b) a customer is not verified by the Company. The customer must provide a full set of KYC documents (identity card, proof of address, proof of payment: front copy of the card – showing only the last 4 digits, the expiry date and the name of the credit card holder; back copy of the card – showing only the last 4 digits of your credit card and your signature);
c) a customer has failed to provide the Company with written and signed deposit statements for each deposit transaction, bonus plan/agreement (where a bonus has been provided);
d) a customer must send the required signed documents within the next 5 working days, otherwise the customer’s claim may be cancelled by the company.

In exceptional circumstances, the Company may make refunds to the card from which the funds originated:

a) The Customer has not been verified within 14 working days of a card transaction;
b) The Company has identified that a transaction has been carried out by the third party.
c) The Company has identified that a customer is breaking the Accepted Customer agreement;

The company does not charge any commission on card refunds.